The increasing popularity of remote video testimonials has transformed the way brands gather feedback from satisfied customers.

By eliminating the need to be physically present, remote video testimonials offer an efficient and convenient solution for businesses to obtain these valuable endorsements.

Although the pandemic played a role in accelerating this trend, its inception dates back to before the global crisis.

Now, a wide array of options is available for those interested in producing remote video testimonials, including innovative platforms like Simple Testimonial.

In this article, we'll walk you through how to get started collecting remote video testimonials in a matter of just a few minutes.

Challenges of and Common Solutions to Collecting Remote Video Testimonials

In the process of collecting remote video testimonials, there are multiple challenges marketers face and need to address. T

To ensure an impactful marketing campaign, it's important to invest in solutions that make testimonials easy for the customer to record and share as well as produce professional-quality videos.

Addressing these challenges means finding a solution that is cost-effective, helps produce high-quality videos, makes it simple for the customer, and allows for easy editing and sharing.

Here are the core points to consider when searching for an effective remote video testimonial solution:

• Ease of use for the customer: Ideally, the customer should not have to download any applications or use professional equipment to contribute to the testimonial. It should be simple for them without causing any technical hurdles.
• Professional-quality videos: Even when recorded remotely, the quality of the video should be of professional standard to maintain credibility and authenticity.
• Asynchronous recording: Coordinating schedules for a video call can be challenging, especially with differences in time zones. Asynchronous solutions allow for customers to record at their convenience, without needing to align schedules.
• Simple hosting and sharing: Publishing videos should not be a burden, and the solution should make it easy to host or share videos, whether through automatic hosting or straightforward download and upload capabilities.
• Cost-effective: The chosen solution should allow companies to create a multitude of customer testimonials without exceeding their marketing budget.

By addressing these challenges, marketers can harness the power of remote video testimonials to build trust, elicit emotions, and influence buying decisions.

Here's an example of a remote video testimonial collected by a user of Simple Testimonial:

Notice the video and audio quality - this was created 100% remote, and at the fraction of the cost compared to what video testimonial services will charge you.

Addressing Remote Video Testimonial Collection Challenges with Simple Testimonial

Here's how we address the common challenges of collecting remote video testimonials:

1. Easy Video Collection for Customers

Simple Testimonial resolves the challenge of remote video testimonial collection by providing a link that customers or employees can use to record videos on their devices without downloading any software.

The collection process is streamlined by posing questions created by you, or you can choose from pre-made sets of interview questions. The customers can see themselves while recording and have the chance to re-record their responses before submission.

2. Ad-Free Hosting and Easy Embedding

Hosting and embedding videos on websites or blogs become quicker with Simple Testimonial, as it provides ad-free hosting and simple embedding options. This eliminates the need to use other platforms like YouTube and makes sharing videos on social media channels more accessible.

3. Flexible Pricing Options

Simple Testimonial offers three pricing tiers ranging from $49 to $197 per month (billed monthly) in addition to enterprise packages.

This allows businesses to create video testimonials at a fraction of the cost of hiring professional services.

Users can also try the platform for free without needing a credit card.

How to Collect Remote Video Testimonials Step-by-Step

Ready to start collecting remote video testimonial?

Here's how you can get started in few clicks:

1. Sign Up for Simple Testimonial

Sign Up for Simple Testimonial.

‍

2. Add Your Questions

Now that you've signed up, add your questions, and set up your feedback form.

‍

3. Ask your Customers for Feedback

You've configured your Feeedback Form, added your questions and now you're ready to collect.

It's as simple as sharing your unique Feeedback Form link with your employees, and asking for their feedback.

How to Record Remote Video Testimonials: Tips for Success

1. Make sure the subject knows what you’re requesting.

When seeking a video testimonial, transparency is crucial. Unlike asking for a spontaneous quote to include in an email or meeting, video testimonials require more commitment and preparedness from the subject.

Clarity in communication helps in setting the right expectations and ensures cooperation. Here are some strategies to achieve this:

• ‍Ask at the Right Time: Choose to make the request after receiving positive feedback about your product or service. It’s more convincing to frame the request around satisfaction, rather than the length of your business relationship.‍
• Be Explicit About Your Request: Make it clear from the outset that you are asking them to participate in a video testimonial. Include details about the duration and process to avoid any surprises.‍
• Prep the Subject: Comfort and confidence go a long way in recording a compelling testimonial. Explain that the session will include prep time to ensure they look and feel good on camera.‍
• Accommodate Their Time: Flexibility is key. Schedule the recording session at a time that's convenient for the subject. Avoid creating urgency that can lead to discomfort or anxiety.‍
• Incentivize Participation: Consider offering a small incentive as a token of appreciation for their time and effort. This could be anything from a discount on future services to a gift card.

2. Prep the Subject and Yourself

Nervousness about being on camera is common, especially when recording remotely.

To ease discomfort, preparation is key.

The best video testimonials are authentic and spontaneous, but the interviewee should keep in mind the needs for the following equipment:

• Camera: An external webcam can improve video quality significantly - although, using a phone like an iPhone 15 Pro Max which has great audio and video quality will get the job done.
• Microphone: A high-quality microphone will enhance audio clarity.
• Lighting: Proper lighting, such as a ring light, ensures the subject is well-lit.

3. Ask the Subject to Find a Quiet Space with No Onlookers

Ensuring a high-quality interview or meeting requires asking the subject to choose a small, private space rather than a large, impressive room.

It is crucial that this space has a door that can close and lock. By doing so, it minimizes the chances of coworkers or children lurking, which can be distracting.

Encourage the subject to turn the room into a “closed set” to maintain focus. External noise and other distractions can significantly impact the quality of responses and recordings.

Choosing an ideal location without onlookers helps in creating a conducive setting for thoughtful answers.

Logistical considerations like these are key to minimizing distractions and ensuring a smooth, uninterrupted interaction.

4. Great video testimonials are authentic, engaging and informative.

The key to exceptional video testimonials lies in their authenticity and the genuine narratives they offer.

Testimonials should showcase real customer experiences, presenting stories that highlight how a product or service solved a problem or delivered value.

Engaging video content naturally conveys the customer's positive experience, fostering trust and serving as powerful social proof.

This approach transforms customer testimonials into credible marketing assets, enhancing marketing strategies and campaigns.

Final Thoughts

Collecting remote video testimonials can be a cost effective way to collect high-grade feedback, all without the hassle of scheduling, on-site interviews and everything that goes into on-site testimonials.

Conducting remote interviews doesn't have to cost you thousands dollars, and tons of time.

By using Simple Testimonial, you can now collect remote testimonials in just a few clicks, with minimal preperation and at a fair price.