How to Write a Testimonial: Expert Tips for Compelling Recommendations

Justin Berg
Co-Founder at Simple Testimonial
September 13, 2023
In This Article

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Testimonials provide social proof and credibility, highlighting the positive experiences of others who have engaged with what is being promoted.

To craft an effective testimonial, there are essential elements and steps that must be followed, ensuring that the testimonial is both authentic and compelling.

Armed with this information, you will be well-equipped to create a testimonial that is not only engaging, but also serves its intended purpose of persuading potential clients, customers, or employers to take action. Throughout this article, we will provide examples and tips to guide you on your path to writing a powerful and convincing testimonial.

In this article, we will explore the key components of writing a testimonial, as well as offer practical guidelines to help you create a testimonial that resonates with viewers.

The Goal of Sharing Feedback in Testimonials

The main objective of sharing feedback in testimonials is to provide a clear and honest insight into a customer's experience with a product or service.

Testimonials showcase the value of a product or service by narrating authentic stories that real users share. These stories highlight the key qualities and abilities of a business, helping potential customers set their expectations.

In a testimonial, customers have the opportunity to share their personal journey, starting from the challenge they faced to how a specific product or service helped them overcome that challenge.

By focusing on relatable scenarios and outcomes, testimonials bring an emotional connection to the reader, making it easier for potential customers to understand the benefits of the product or service.

A well-crafted testimonial also serves as an indirect form of marketing for a business.

A confident and knowledgeable tone, neutrality, and clarity in a testimonial can influence potential customers in making a decision, ultimately leading to an increase in leads and sales.

What Should a Good Testimonial Include

Positive Reference to a Specific Product or Service

A good testimonial should start with a positive reference to the specific product or service being reviewed. This sets the tone for the testimonial and makes it clear which product or service the client appreciated. Be sure to mention the product or service in a clear and detailed manner, emphasizing its benefits and features.

Description of the Experience with that Product or Service

The next important component of a good testimonial is a description of the client's experience with the product or service. It should showcase the user's journey, including any challenges they faced and how the product or service helped them overcome these issues. By providing details about the experience, the testimonial becomes more relatable and authentic.

Clear Message and Story

A testimonial should convey a clear message and story about how the product or service made a difference in the customer's life or business. This narrative should be engaging and demonstrate the value of the product or service. A great story can make the testimonial more memorable and compelling to other potential customers.

Call to Action

A call to action is an integral part of any good testimonial. The testimonial should inspire and encourage the reader to take a specific action, such as trying the product or service themselves or reaching out to the company for more information. This can be accomplished by using strong, confident language that emphasizes the benefits and positive outcomes the client experienced.

A Visually Engaging Format

Finally, a good testimonial should be presented in a visually engaging format that makes it easy for the reader to follow and digest the information. This can be achieved by dividing the text into clear paragraphs, using bullet points, bold text, and other formatting tools as necessary to highlight key points. Visual elements such as photos and quotes can also make the testimonial more appealing and credible.

By ensuring that a testimonial includes these elements - a positive reference to a specific product or service, a description of the experience, a clear message and story, a call to action, and a visually engaging format - it becomes a powerful tool in showcasing the value of a product or service, and ultimately, impacting a potential customer's decision-making process.

How to Write an Effective Testimonial in 11 Easy Steps

Step 1. Keep the Goal of Your Testimonial in Mind

Before you start writing a testimonial, it's important to understand the goal of your testimonial. Ask yourself what you hope to achieve by sharing this praise for a product or service, and what message you want to convey to potential customers.

Step 2. Determine a Feature of the Product/Service You Want to Focus On

Choose a specific feature of the product or service that stood out to you. Focus your testimonial on this aspect to provide a clear and concise message about the strengths of the offering.

Step 3. Explain How the Product/service Provided a Solution to Your Problem

Discuss the issue or problem you faced before using the product or service. Then, describe how the chosen product or service provided a solution, alleviating your issue. This shows readers the tangible benefits of the offering.

Step 4. Prepare a List of Questions to Answer in the Testimonial

To ensure you cover all relevant points, make a list of questions that your testimonial should address. These may include:

  • What was your problem before using the product/service?
  • How did the product/service solve your problem?
  • What specific features or benefits stand out in your experience?

Step 5. Be Specific and Direct

Provide details and specific examples when describing your experience with the product or service. Avoid generalities and focus on what makes the offering unique to your situation.

Step 6. Keep it Natural and Authentic

Ensure your testimonial feels genuine and relatable by using your own voice and personal experiences. Authenticity builds trust with potential customers.

Step 7. Write in a Conversational Tone

Maintain a conversational tone throughout your testimonial, making it easy for readers to understand and connect with your message.

Step 8. Keep it Brief

Keep your testimonial short and to the point. Avoid unnecessary information or long-winded explanations.

Step 9. Conclude with a Call to Action

End your testimonial by encouraging potential customers to try the product or service for themselves. This can be as simple as suggesting they visit the company's website or contact customer service for more information.

Step 10. Include the Name, Picture, Contact Info and Website

Add credibility to your testimonial by including your name, a picture of yourself, and potentially even your contact information. If applicable, also include a link to your own website.

Step 11. Consider Using a Testimonial Template

To facilitate the writing process and ensure your testimonial covers all necessary aspects, consider using a testimonial template. This can help guide your writing and keep your testimonial organized.

By following these steps, you can write an effective testimonial that showcases the benefits of a product or service, ultimately helping others make informed decisions about their purchases.

Common Mistakes to Avoid When Writing Testimonials

Lack of Authenticity and Credibility

One major mistake often made in writing testimonials is the lack of authenticity and credibility. To build trust with potential customers, it is essential for your testimonial to sound genuine and believable. Ensure that the language used is natural and relatable, and avoid sounding overly scripted or exaggerated. Additionally, incorporating real customer experiences or specific details about the product or service can greatly enhance the testimonial's credibility.

Being Too Generic

Another common mistake is crafting a testimonial that is too generic. A testimonial should provide a clear and concise picture of how the product or service benefitted the customer. Avoid using vague phrases or clichés that do not convey any real value or impact. Instead, focus on specific examples or benefits experienced by the customer to make the testimonial more informative and engaging for potential clients.

  • Example of a generic testimonial: "This product is amazing! I love it!"
  • Example of a specific testimonial: "After using this product for two weeks, I noticed a significant improvement in my skin's texture and appearance."

Exaggerating with The Praise

Lastly, it's crucial to avoid exaggerating with praise when writing a testimonial. Overhyping a product or service can potentially harm its credibility and might lead to skepticism from potential customers. Your testimonial should showcase the real benefits and results experienced by the customer in a balanced and honest manner. Excessive praise or embellishment may create unrealistic expectations and result in disappointment for new customers.

To create an effective testimonial, remember to:

  • Ensure authenticity and credibility
  • Focus on specific, real-life experiences and benefits
  • Avoid exaggerating with praise and maintain an honest tone

By avoiding these common mistakes, you'll be well on your way to crafting powerful testimonials that will resonate with potential customers and showcase the true value of your product or service.

4 Examples of Well-Written Testimonials

In this section, we will look at various examples of well-written testimonials that showcase different aspects of a good testimonial.

Example 1: Samantha from XYZ Company says, "We started using Product A six months ago to help with our inventory management. I must say, our business has never been more organized, and we've saved countless hours of manual work! The implementation was seamless, and the support team was always ready to help."

This example highlights the problem solution, specifies the user's company, and mentions the time of usage. It also applauds the smooth implementation and excellent customer service.

Example 2: Tom, a software developer, writes, "Being a developer, I have tried numerous coding tools. But ever since I started using Tool B, my productivity has skyrocketed. Its intuitive interface and helpful documentation sped up the development process significantly."

In this case, Tom states his profession and his experience with other tools in the market. He focuses on the specific features and benefits of Tool B that have improved his productivity.

Example 3: Dr. Anna, a pediatrician, shares, "Product C has been a game-changer for my practice. The easy-to-use interface has made it much simpler for my patients to book appointments, and the automated reminders have dramatically reduced no-shows."

Here, Dr. Anna mentions her professional title and emphasizes the impact of Product C on her practice. She addresses the user-friendly interface and the practical benefits of the product.

Example 4: Dave, a fitness enthusiast, reports, "I've tried several fitness apps in the past, but App D is by far the best! Its personalized workout plans and detailed analytics have helped me stay on track and reach my fitness goals in record time."

Dave shares his experience with other apps and highlights the standout features of App D. By mentioning his success through the app, he provides social proof that supports the product's effectiveness.

In each of the examples above, the well-written testimonials are characterized by credibility, specificity, relatability, and an emphasis on the product's benefits. Building testimonials that follow these principles will help establish trust and confidence in potential customers.

Leverage the Benefits of Video Testimonials with Simple Testimonial

Video testimonials offer many benefits making them a powerful marketing tool for businesses. A simple yet effective video testimonial can help build trust, showcase product benefits, and boost customer engagement. To leverage these benefits, follow the guidelines below.

First, ensure the video testimonial is authentic and genuine. Avoid giving customers a script to read from, as this may make the testimonial sound forced and unnatural. Instead, encourage them to share their honest thoughts and experiences with your product or service. This genuine approach adds credibility and fosters trust from potential customers.

Second, focus on the emotive aspect of the video testimonial. Capture the customer's facial expressions and tone of voice, as these elements play a crucial role in conveying their satisfaction with your business offering. A simple testimonial that captures the genuine enthusiasm of a happy customer can be more persuasive than an elaborate scripted video.

To keep the video testimonial engaging, bear in mind the following best practices:

  • Limit the testimonial to one or two minutes in length.
  • Use clear and concise language.
  • Incorporate a mix of close-up shots and wider angles to keep the visuals interesting.
  • Ensure good lighting and sound quality.

Finally, strategically integrate video testimonials into your marketing campaigns to maximize their impact. Share them on your website, social media profiles, and in email marketing efforts. Video testimonials help to generate leads, as they pique the interest of potential customers and encourage them to learn more about your product or service.

By following these guidelines and leveraging the benefits of video testimonials, companies can create powerful, simple testimonials that bolster brand reputation and foster customer trust.