At Simple Testimonial, we enable businesses to collect written and video testimonials from their customers using SMS messaging. This page outlines how our platform and our customers collect valid and documented opt-in consent before any SMS messages are sent.

1. Nature of SMS Communication

Our customers use SMS solely to:

• Request written reviews
• Request video testimonials
• Send reminder messages related to these testimonial requests

Messages are transactional in nature and tied directly to a customer’s experience with the business.

2. Opt-In Process

Prior to receiving any SMS, the end-user (consumer) provides explicit consent to receive messages. This consent is collected in one or more of the following ways:

a. Web Form Consent

• The consumer enters their phone number into a testimonial or feedback request form hosted by the business (or embedded via Simple Testimonial).
• A required checkbox must be selected before submission, confirming:

"I agree to receive a one-time text message to provide feedback. Message and data rates may apply. Reply STOP to opt out. View our Privacy Policy and Terms."

• This form submission is logged with a timestamp and IP address for verification.

b. Point-of-Sale Consent

• At physical locations, businesses may request a phone number verbally or via a digital sign-up form (e.g., tablet-based check-in).
• The consumer is shown a screen or printed signage with opt-in language:

"By providing your mobile number, you consent to receive a one-time SMS message to leave feedback or a testimonial. Msg & data rates may apply. Reply STOP to opt out."

• These interactions are recorded and stored within the business’s CRM or testimonial platform usage logs.

c. SMS Keyword Opt-In (where applicable)

• Some businesses allow customers to initiate the testimonial process by texting a keyword (e.g., “REVIEW”) to a designated toll-free number.
• When a consumer texts in, they receive an auto-reply confirming their opt-in and explaining the nature of the message:

"Thanks for opting in to leave a testimonial. You'll receive a link to submit your review. Msg & data rates may apply. Reply STOP to unsubscribe."

3. Confirmation of Consent

• All consent mechanisms are clear, conspicuous, and not obscured by other elements.
• Simple Testimonial logs opt-in activity (where technically feasible), including time, date, and method of consent.
• No SMS is sent unless consent is verified by the business user.

4. Opt-Out Mechanism

Every message includes opt-out instructions. For example:

"Reply STOP to unsubscribe."

When a recipient replies “STOP,” no further messages are sent.

If you have questions about our opt-in policy, please contact us at: [support@simpletestimonial.com]

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